Legal
Privacy Policy
Last updated: 26 August 2026
Poolen builds and renovates swimming pools for homeowners in Austin, Texas and the surrounding areas. This policy explains what information we collect when you use our website or request a quote, how we use it, and the choices you have.
Information We Collect
We collect information you give us directly, along with a small amount of technical information gathered automatically. This includes contact details you submit through our quote and contact forms, such as your name, email address, and phone number.
It also includes project details you choose to share, such as your property address, the service you are interested in, and notes about your plans, as well as technical information such as your browser type, device, approximate location, and the pages you visit on this site.
How We Use Your Information
We use the information you provide to respond to your enquiry, prepare a quote, schedule site visits, and carry out work you have engaged us for. We also use aggregated technical information to understand how the site is used and to improve it.
We do not sell your personal information.
Sharing Your Information
We share information only where it is necessary to deliver our services or where the law requires it. This may include subcontractors and suppliers working on your project, and service providers who host our website, deliver our email, or process form submissions on our behalf. Those providers may only use the information to perform services for us.
Cookies and Analytics
This site uses cookies and similar technologies to keep it working correctly and to measure traffic. You can block or delete cookies in your browser settings, though some parts of the site may not function as intended if you do.
Data Retention
We keep enquiry and project records for as long as needed to provide our services and to meet our legal, tax, and warranty obligations. When information is no longer needed, we delete it or remove the details that identify you.
Your Rights
You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. You can also ask us to stop sending you marketing messages at any time. To make a request, contact us using the details below.
Security
We take reasonable steps to protect the information we hold, including limiting who can access it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Changes to This Policy
We may update this policy from time to time. When we do, we will revise the date shown at the top of this page.
Contact Us
If you have questions about this policy or how we handle your information, contact us at hello@poolen.com or (555) 019-4827.